After The 4th Grade has been taken hostage by The Burger King Bandits, Kyle makes call to 911 where she picks up the call. He informs her about the hostage situation in Pioneer Village. She asks him if it isn't the place where employees won't break character? To which Kyle responds: "Sister, you don't know the half of it."
She most likely has a child as shown in a picture of a little girl on the wall in her cubicle.
She wears dark blues short sleeve shirt, dispatcher badge and green single-ear headphone with microphone.